Business English Writing Workshop

Customer Service CourseSlide1

Information is crucial to an organization and when this information is communicated in writing, the quality of such communications can have a significant impact on business performance and decision making.  Effective business writing is concise, accurate, unambiguous, logical and easily understood.  This intensive four-day course will help delegates to develop the skills necessary for successful business writing – be it reports, emails, letters, faxes and memos.  Although some basic grammar, spelling and punctuation will be covered, this is not the focus of the course. Students are expected to be competent users of Business English Writing.



Business English Writing Workshop prepares you to pass BULATS (Business Language Testing Service) writing exam.

BULATS is increasingly accepted as proof of language ability for critical decisions such as immigration and university or college applications.  This provides test takers with a certificate that is accepted for situations where a secure test is required.

The BULATS writing test duration is 45 minutes, and it is divided into two parts:

Part 1: You type a short email/letter/message of 50–60 words.   Part 1 is a compulsory task and contributes one-third of the final mark.

Part 2: You type a report or a letter of 180–200 words following instructions.   There is a choice of tasks for Part 2 and it contributes two-thirds of the final mark.

The scoring system is as follows:

BULATS score

Level description

CEFR level


Upper advanced






Upper intermediate












Candidates are also given +, – or = to show whether they are high, middle, or low within the band.

Training workshop

Writing is both a process and a product: your writing is an extension and reflection of you, so you need to give it some thought. This practical workshop will help you to acquire the critical writing skills that will help you reinforce the impact of your message and learn how you can adapt these skills to a variety of written communications.


Any business professional whose job includes the writing of internal or external documents will benefit from this practical and easy-to-grasp workshop.  Anyone who wishes to further refine their skills in business writing will gain from attending this workshop.  Students should have a reasonable level of mastery of grammar and punctuation.


– Take the responsibility for his/her role in communication situation.

– Use standard business formats and develop new ones as needed.

– Analyze the intended audience and adapt writing to its needs.

– Write documents clearly, concisely, and effectively.

–  Analyze the writing of peers and recommend appropriate revisions.

– Present information in an organized, structured way so as to achieve a specific objective.

– Recognize and accommodate global concepts.

– Express ideas with confidence and clarity, supporting persuasive and logical arguments.

– Use a business-like style and vocabulary.


– Following up/guiding the participant.

12 Training credit hours.

– Certified and Professional Instructors.

– Free Material + Questions.

– Free Revision for each section.

– Free Quiz after each section.

– Re-attending the Course when needed without any charge.

– Catering Services.

– Certificate of attendance from CAMPUS Egypt.


* A Certificate of Achievement will be awarded to those who faithfully attend, participate and successfully complete the Course.

Course Outlines

You will come away from this workshop with:

Day One:

1-   Paragraph Design:

– Structure                              

– Length

– Coherence    

– Unity

2-   Writing the first draft:

– Gathering information

3-   Punctuation:

– Apostrophes , brackets, colons

– Commas, dashes, ellipsis

– Exclamations, marks, hyphens

– Parentheses, periods, question marks, quotation marks

– Semicolons, slashes

4-   E-mail and Fax:

– How e-mail works

– How to transmit a clear fax

5-   Activities:

– Writing practices

– Peer assessment

– Self evaluation

Day Two:

1- Parts of a Letter:

– The seven parts of a letter

2- Parts of a Memo:

– The parts of a memo

3-      Appropriate language ( Formal/Informal)

– Audience analysis

– Levels of formality

4-      Activities:

– Writing practices

– Peer assessment

– Self evaluation

Day three:

1-      Parts of Report:

– Preliminary portion

– The report text

– The supplemental portion

2-      Activities:

– Writing practices

– Peer assessment

– Self evaluation

Day four:

– Assessment and evaluation

– BULATS exam demonstration

– Writing practices and self- evaluation

Course fees Course fees

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12 Credit Hours:

– One Lecture per week  ( 4 Weeks ).

– Two Lectures per week ( 2 Weeks ).


In campus, each of our instructors are certified instructors and they are professional in this programs with many years of experience.

Speaking Languages:

( English / Arabic ).

1 Comment

  • Seid lemma March 23, 2014 at 12:03 am - Reply

    I would like to now more info regarding this course , pls let me have the requirement of this course thanks

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